The Work of Salvation – Service Coordinators and Caring for Those in Need - Leading Saints (2024)

Heather Berube and her husband, Eric, find joy in their five children and one grandson. As a travel consultant for almost 20 years, she loves to travel and explore with her family and help others do the same. Heather grew up on the West Coast and has served in various music and teaching capacities as well as Young Women and Relief Society presidencies, and ward and stake Primary presidencies. She loves learning and currently serves as a Service Coordinator in South Jordan, Utah.

Enter Heather…

Quite recently, (July 31, 2020), the Church published significant updates to the General Handbook: Serving in the Church of Jesus Christ of Latter-day Saints. The “Elders Quorum” and “Relief Society” chapters were rewritten, simplified, and organized around the work of salvation and exaltation. Since October 2018, the Relief Society and elders quorum presidencies have taken primary responsibility for that work within the ward, under the keys and direction of the bishop, so the majority of his efforts can be with the youth.

Principles of Caring for Those in Need

The very first chapter of the General Handbook teaches that “the work of salvation and exaltation focuses on four divinely appointed responsibilities” and that “we come unto Christ and assist in God’s work by:

  • Living the gospel of Jesus Christ.
  • Caring for those in need.
  • Inviting all to receive the gospel.
  • Uniting families for eternity.”

I’d like to focus on one of those aspects of God’s work—caring for those in need, highlight changes emphasized in the handbook, and offer some practical tools and ideas on how to plan and coordinate that service.

As a Relief Society service coordinator, my stewardship is to help the Relief Society presidency “plan and carry out service to people in need.” The option to call a service coordinator in the elders quorum was added so now both organizations have the same additional calling, as well as other leaders, members, and resources to assist the presidencies in this work.

“These leaders teach ward members to: minister to those in need, live the law of the fast, build self-reliance, increase personal and family preparedness.”

Members of the Church have a covenant responsibility to reach out to those in need (Mosiah 18:8-11), and the Lord, through His Church, has organized ministering and welfare to provide for temporal needs and increase self-reliance.

“Members strive to see others as the Savior sees them, understanding their unique strengths and needs. By doing this, members will be inspired to know how to minister to those who have temporal and emotional needs. These needs may include food, clothing, housing, education, employment, physical health, and emotional well-being.”

They can provide meals, care for children, or share resources and information on available employment. Members are to do all they can to take care of their own needs and when they can’t, they should look to their families first for help. When this is not sufficient or feasible, the Church stands ready to help.

“When a member dies, the bishop visits the family to give comfort. He may ask his counselors to accompany him. He also notifies the elders quorum and Relief Society presidents. The bishop offers assistance from ward members, including the elders quorum and Relief Society.”

Depending on the circ*mstances, a death in a family can lead to other long-term needs.

In Chapter 22.3.3, under the headline Help Members Build Long-Term Self-Reliance we learn that:

“Members may need ongoing support to address longer-term challenges. Education, vocational training, or other resources can help them build self-reliance and provide for their longer-term needs. Relief Society and elders quorum leaders, ministering brothers and sisters, and others can help members gain access to these resources.”

Many others can assist the bishop, elders quorum, and Relief Society presidencies in taking care of those in need as welfare and self-reliance specialists.

“These specialists support ward leaders in their efforts to care for others and help them become more self-reliant. Specialists may be assigned to specific areas of focus. These could include the following: employment, education, preparedness, emotional health, personal finances, local government and community resources that serve those in need. Bishoprics may also ask specialists to help coordinate or facilitate self-reliance groups.”

Additionally, ward council members also share a significant role in counseling together and coordinating efforts for short and long-term needs (see Chapter 22.7, “Role of the Ward Council”). And finally, leaders have the entire Lord’s storehouse.

“All the resources available to the Church to help those with temporal needs are called the Lord’s storehouse (see Doctrine and Covenants 82:18–19). These include members’ offerings of time, talents, compassion, materials, and financial resources to help those in need. The Lord’s storehouse exists in each ward and stake. Leaders can often help individuals and families find solutions to their needs by drawing on the knowledge, skills, and service offered by ward and stake members.”

Leaders should not feel alone or overwhelmed in striving to care for those in need. Ward council members, ministering brothers and sisters, service coordinators, welfare specialists, and other Church members can all help, which will enable the bishopric to focus on the youth and the elders quorum and Relief Society presidencies to focus on the all the aspects of the work of salvation and exaltation—and their numerous other responsibilities—while finding joy in their service.

Practices of Caring for Those in Need

Service is far from one-size-fits-all for every family, congregation, and area of the world where needs and resources vary greatly. I have listed some simple tools and a sample checklist for planning and organizing service that will hopefully be applicable to most.

Member Tools App:

  • Directory: Service Coordinators and assistants can view both the ministering sisters and brothers assigned respectively to each sister and family.
  • Reports: Provides access to the ministering districts and assignments for both ministering sisters and brothers. Inside the assignments, the “meatballs menu” option (●●●, next to the companion’s names) enables sending a group text message or email to both companions at once. This is so helpful in notifying ministering sisters/brothers of a family’s needs, asking them to provide a meal or other service, and to coordinate urgent or ongoing needs.
  • Map: In the Directory under each household is a map, which when pressed shows neighboring members. Press on each neighboring house with a dot to see who lives nearby and might also be willing to serve. Often, less-active members are happy to help and serve when asked.

Google Sheets & Sheets App:

  • Create easy to email/share sign-up sheets for meals, childcare, rides, and other needs.
  • “Share” the sheet to quickly report back to the elders quorum or Relief Society presidency.
  • Use the Sheets phone app to easily see and edit the details “on the go”.
  • Keep a record of the dates, times and people who have volunteered and refer back to it so “the same 10 people” aren’t repeatedly invited to help.

Sample Checklist for Meals

Presidency Member or Service Coordinator

  • Contact family in need and ask:
  1. Any food allergies or dietary restrictions?
  2. Number of days/meals needed, days of the week/dates, and delivery time?

Service Coordinator

  • Contact volunteers: ministering sisters/brothers; neighbors,others (sign-ups). Prayerfully ask, “Who would be blessed by this opportunity to serve?”
  • Enter volunteers and schedule in Google Sheets and email to the presidency
  • Contact the family in need to inform when and by whom the meals will be delivered
  • Text message the volunteers to thank (and remind) them the morning of their scheduled meal delivery
  • Send a follow-up text to the family to make sure a meal was received; ask if there are any other needs
  • Report back to the presidency any concerns or additional needs

Communication is key to helping things go smoothly for both the members who are giving and receiving the service. Ultimately, the most powerful and insightful tool we can use to serve those in need is personal revelation. In seeking to understand how we can help, we can turn to the Savior in prayer, and to the Spirit who enlightens our minds. President Henry B Eyring taught that we “…were given the power to help lighten those loads when [we] received the gift of the Holy Ghost.”

Updated February 2023.

The Work of Salvation – Service Coordinators and Caring for Those in Need - Leading Saints (2024)


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